Refunds and letting a family off

Mistakes and hardship happen. Undo a charge or a payment from the child's statement, and the reason stays on the record.

Let a family off a charge

For hardship, a late joiner or a mistake:

1. Open Squad, then the child.
2. Next to what they owe, choose Let off.
3. Say why. Only the team's managers see this.

The charge is no longer owed, and the reason is kept. Changed your mind? Undo it from the same place.

Refund an online payment

1. Open the child's statement and choose Refund next to the payment.
2. Choose what to refund and say why.
3. Tick Let them off too if they shouldn't pay it at all. Otherwise what's refunded is owed again.
4. Choose Refund to the payer.

The money goes back the way it came, to the card or the bank account the Direct Debit was taken from, and Clubtab's fee goes back with it. The statement changes once Stripe confirms the refund.

If a payment is disputed

If a payer asks their bank to reverse a payment, the managers are emailed and the payment comes off the books while the bank decides. If the dispute is won, it goes back on.

Cash or a bank transfer to refund? Pay it back yourself, then record it as money out.