Letting Clubtab support in

Sometimes it's quicker to show us than to explain. You can let Clubtab support see your team's pages, and nothing happens without your yes.

Let support in

1. On one of your team's pages, choose Help.
2. Choose Let Clubtab support see my account.
3. Choose how long: 1 hour, 24 hours or 7 days. Then Let support in.

Support sees that one team's pages, and can look but not change anything. If support asks to see a team, or to make changes, you're asked in the app and by email, and choose Allow or No thanks.

What support can never do

Even with your yes, support can never change the team's bank details or turn on online payments, refund, let off or move money, share parent links, change your plan, sign-in or who has access, invite anyone, or delete anything.

While they're in

• You see a banner saying support is viewing, and can Stop it at any time.
• Every page they open is noted, along with the support ticket when support asked.
• When it ends, you get an email listing what they looked at.

In an emergency, like a security problem, support can look without asking, read-only for 1 hour, with a written reason. The club's admins are told, and it's checked afterwards.